Account Deletion — MetPower

This page explains how to permanently delete your MetPower account, what data is removed, what may be retained, and how long the process takes. Provided in compliance with Google Play Store data safety requirements and India's DPDP Act 2023.

How to Delete Your Account

1In-App (Recommended)

Open MetPower and log in with your registered mobile number
Tap the 👤 Profile button (top-right)
Scroll down → tap 🗑️ Delete My Account
Read the warning carefully
Type the word DELETE (in capitals) to confirm
Tap Delete My Account Permanently

⏱ Processing: Immediate

2Email Request

Email vivekkumarshukla@vkstech.com from your registered email or include your registered mobile number, with subject:

Subject: Delete My MetPower Account

⏱ Processing: Up to 72 hours

3WhatsApp Request

Send WhatsApp from your registered mobile to:

+91 89293 94920

⏱ Processing: Up to 72 hours

What Gets Deleted

If You Are a Team Member

✅ Your profile (name, mobile, employee code) permanently removed
✅ Login credentials revoked immediately
✅ Personal usage logs removed
⚠️ Historical schedule entries created by your manager remain in the company's records (anonymized — your name shown as "Deleted User")

If You Are a Manager

⚠️ IMPORTANT: Deleting a Manager account permanently deletes the entire company workspace, including all team members, schedules, leaves, NCRs, reports, and to-do items. This cannot be undone.

✅ Your profile permanently removed
✅ All employees you registered are removed
✅ All schedule data, leave applications, NCRs, reports deleted
✅ All team members lose access immediately
✅ Company workspace completely purged from MetPower servers

To transfer ownership instead of deleting, contact us before requesting deletion.

What May Be Retained

Data Type	Retention Period	Purpose
Anonymized usage logs	30 days	Security & abuse prevention
Audit trail (admin actions)	180 days	Legal compliance
Database backups	Up to 90 days	Disaster recovery
Financial records (if paid)	7 years	Indian Income Tax Act

Recovery Window

⚠️ No recovery available. Once processed, your data cannot be recovered. There is no undo option. If you change your mind within 72 hours of an email/WhatsApp request, contact us immediately.

Account Deletion vs Inactive Account

Account Deletion	Inactive Account
You explicitly request deletion	You haven't logged in for 365 days
Immediate or within 72 hours	30 days notice, then auto-deletion
Cannot be undone	Cannot be undone after auto-deletion

FAQ

Can I delete only some of my data?

Yes — for partial deletion (e.g. delete a specific shift entry but keep your profile), email us specifying what you want removed.

Will my mobile be available for re-registration?

Yes. After complete deletion, you can register again with the same mobile number as a new user.

What about WhatsApp messages I've received?

WhatsApp messages are stored on your device and WhatsApp's servers, not ours. Deleting MetPower doesn't delete WhatsApp history. Delete those directly via WhatsApp.

Can someone else request deletion of my account?

No. Only you (verified via OTP to your registered mobile) or our Grievance Officer (in case of court order) can request deletion.

Need Help?

Grievance Officer: Vivek Kumar Shukla
Company: VKS Tech
Email: vivekkumarshukla@vkstech.com
WhatsApp: +91 89293 94920
Response Time: 72 hours (deletion); 15 working days (grievances)